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Privacy Policy

Last updated: 7/1/2025

TL;DR

We collect your account, client, and invoice data to run the platform. You can export or delete your data anytime (except for invoices/quotes we need to retain legally — we anonymize those). Your data is secured, not sold, and processed via GDPR-compliant vendors like MongoDB, Railway, and Vercel.

1. Information We Collect

We collect and process the following information to provide our services:

  • Account Information: Name, email address, and contact information
  • Business Data: Client information, project details, time entries
  • Financial Records: Invoices and quotations

2. Your Data Rights

You have the following rights regarding your data:

  • Data Export: You can export your data through your account settings
  • Account Deletion: You can delete your account and associated data through settings

Note: For legal and accounting purposes, some financial records (invoices and quotations) may be retained in an anonymized form even after account deletion.

3. Third-Party Vendors

We use trusted vendors to store and process your data:

  • MongoDB Atlas: Database hosting with enterprise-grade security
  • Railway: Application hosting and infrastructure
  • Vercel: Frontend hosting and deployment

These services are bound by Data Processing Agreements and follow data protection regulations.

4. Data Retention & Account Deletion

When you delete your account:

  • Your personal information and project data will be permanently deleted
  • Financial records will be anonymized but retained for legal compliance
  • Your account will be immediately deactivated and login access will be blocked

Account Reactivation

Once an account is deleted, it cannot be automatically reactivated. If you need to restore access to a deleted account, you must contact our support team at support@fenzo.app within 30 days of deletion. Account restoration is subject to verification and may not be possible in all cases.

5. Legal Compliance

We strive to comply with global data protection laws such as the GDPR (EU), CCPA (California), and applicable MENA privacy regulations. We respect your rights to access, correct, export, and delete your data.

6. Security

We implement appropriate security measures to protect your information. All data is transmitted securely using HTTPS encryption.

7. Changes to This Policy

We'll notify you of any significant changes to this policy via email and through our platform.

Contact Us

For any privacy-related inquiries, email us at support@fenzo.app or use the contact form in your account settings.